If something arrives damaged, defective, or isn't what you ordered, message us on WhatsApp within 48 hours of delivery with a photo. We'll arrange a replacement or a full refund.
Lingerie, cosmetics, and personal care items cannot be returned or exchanged once opened or used, for hygiene and safety reasons. This is standard practice across retail for these categories.
Unopened, unused items in their original packaging (stationery, hair accessories, festive items, etc.) can be exchanged within 3 days of delivery. Packaged snacks and cold drinks are not returnable once delivered.
For orders paid via UPI, approved refunds are sent back to the same UPI ID within a few business days. For cash on delivery orders, refunds are given as cash or adjusted against your next order.
Message us on WhatsApp with your Order ID and the reason — we'll take it from there.